Shipping policy
Shipping
Preorders
Preorder items ship from [late October]. The estimated shipping date is shown on the product page and in your order confirmation. If there is any delay, we will inform you by email with an updated date.
Processing
Once your item is ready, orders are processed and shipped within 1–2 business days. You will receive a tracking number by email as soon as your order ships.
Rates and delivery times
- Italy: free shipping, 3–5 business days
- European Union: €7.90, 5–8 business days
- United Kingdom: [€9.90, X–X business days / coming soon]
Delivery times start from the day your order ships and do not include weekends or public holidays.
United Kingdom
[To complete once UK shipping is active: whether VAT is included at checkout and whether any charges are due on delivery.]
Address and delivery
Please make sure your shipping address is complete and correct. We are not responsible for delays or losses caused by an incorrect address. If a parcel is returned to us for this reason, reshipping costs will be charged to the customer.
Lost or damaged parcels
If your parcel is lost or arrives damaged, contact us at [email] with your order number. We will work with the carrier to resolve the issue as quickly as possible.