Refund policy

 

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return, for any reason.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unwashed, with tags attached, and in its original packaging. You'll also need your order number or proof of purchase.

To start a return, contact us at services.azur@outlook.com with your order number. Once we confirm your request, you'll receive instructions on how to send your package back. Returns must be sent within 14 days of your request to the following address:

[INSERT RETURN ADDRESS]

Return shipping costs are paid by the customer. We recommend using a tracked service, as we cannot be responsible for returns lost in transit.

You can always contact us for any return question at services.azur@outlook.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you received the wrong item, sending your order number and photos of the item. In these cases, we cover the return shipping and will send you a replacement or a full refund, whichever you prefer.

This does not affect your statutory rights, including the 2-year legal guarantee of conformity under Italian and EU consumer law.

Preorders
You can cancel a preorder at any time before it ships for a full refund. Once your preorder has been delivered, the 14-day return policy above applies.

Exchanges
The fastest way to get the size you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item, subject to availability.

Refunds
We will notify you once we've received and inspected your return. Your refund, including the standard shipping cost you originally paid, will be issued to your original payment method within 14 days of your return request. We may wait to issue the refund until the item has arrived back with us. If an item shows signs of wear beyond what is needed to try it on, we may reduce the refund to reflect the loss in value.

Please remember it can take some time for your bank or card issuer to process and post the refund. If more than 15 business days have passed since we've confirmed your refund, please contact us at services.azur@outlook.com.

Withdrawal form
If you prefer, you can use this form to request a return:
To: [business name, address], services.azur@outlook.com
I hereby give notice that I withdraw from my contract for the following item(s):
Order number:
Ordered on / received on:
Name:
Address:
Date: